Refund policy

BETONEY WESTERN RETURN & REFUND POLICY

We want you to be satisfied with your Betoney Western purchase.

Returns and Exchanges

We accept returns or exchanges of unworn, unwashed, and unused apparel in its original condition within 30 days of delivery.

Items that have been worn, washed, altered, stained, damaged after delivery, or otherwise show signs of use are not eligible for return or exchange.

Wrong Size

Please review your selected size before placing your order. If you need to exchange an unworn and unwashed item for another available size, contact us within 30 days of delivery.

Customers are responsible for return shipping costs for size exchanges unless the item received was incorrect or defective.

Damaged, Defective, or Incorrect Orders

If we made a mistake or your item arrives damaged or defective, please contact us as soon as possible after delivery. Include your order number and photos showing the issue so we can evaluate the problem and make it right.

If the error is ours, Betoney Western will cover the reasonable cost of correcting the order.

Refunds

Approved refunds will be issued to the original payment method. Original shipping charges are not refundable unless the return resulted from an error by Betoney Western.

Please allow your bank or card provider additional time to process an approved refund after it has been issued.

Final-Sale and Custom Items

Custom, personalized, or specially produced items may be designated as final sale and are not eligible for return unless they arrive damaged, defective, or incorrect.

How to Request a Return or Exchange

Contact Betoney Western through the Contact page at BetoneyWestern.com before returning an item. Please include your name, order number, and reason for the return or exchange.

Items returned without prior authorization may delay processing.